Policies & FAQ

Have questions about sizing, care instructions, shipping, or anything else? You have come to the right page! Check out our FAQ's below and as always, I love to chat so don't hesitate to email TheSouthernpup@gmail.com with any questions or custom order ideas. 

Collar Sizing:

We recommend taking a tailor's tape or piece of string and wrapping it around your pup's neck to the comfortable size and fit of a collar then measure in inches. Each listing has a size chart in the description, but you can also check out our handy size chart below for how to pick the best size for your pup. 

Bow Tie and Flower Bow Tie Sizing:

All of our bow ties and flower bow ties are designed to fit your dog's existing collar, and you will select based on the width of the collar you will be adding this pop of preppy to style to. See our handy chart below for sizing and all styles are made to affix via elastic webbing and metal snaps for a secure, durable fit. 


Care Instructions:

Whether your pup is romping around the dog park or playing a round of 9 holes at the club, you are bound to get your preppy new duds a little dirty. Have no fear, our styles are made to last and wash up well. We recommend hand washing with a gentle detergent and air drying flat for the best result. You may even consider running a warm iron over the collar to press to prep perfection. 

Shipping:

We hand make all items to order giving the most careful attention to quality and detail. Standard orders usually will be made and will ship within one week. Rush shipping options only pertain to shipping method and is not a guaranteed date for receipt. Please note that monogrammed, leather and custom items can often take a bit longer. Please read the full item descriptions on each item for notes on shipping time frames. If your shipping address changes in the timeframe of your order we do not accept responsibility for lost packages but will do our best to work with you in that change. Due to covid-19 related challenges with shipping providers we are unable to offer guaranteed delivery dates on any items. Once the item ships we are not responsible for delays or lost items once in transit. If you have an event or specific date you need your item by please do not hesitate to email me at TheSouthernPup@gmail.com so we can do our best to get you your order in time for your special day. 

Custom Orders:

There is nothing I love more than working together with you to make sure your pup has that perfect, one of a kind piece for your special occasion. In fact it makes my day! I am always happy to customize an item you see already up in the shop, or if you have something fabulous in mind you can email me at TheSouthernPup@gmail.com to source the perfect fabric and style to meet your needs. 

Matching Leashes or Harnesses:

We can make a matching 4 or 6 foot leash to match just about any collar your heart desires. Click here to order a matching 4 foot leash and click here for a matching 6 foot leash. Just be sure to make a note at checkout to match the collar or bow tie you ordered. If you would like a harness, that is great too! Click here to see our design, and we can also make almost any collar fabric design as a harness as well. 

Custom Engraving:

We do offer custom engraving on the brass or nickel hardware option. The charge is $15 and adds an additional 1 to 2 weeks shipping time on your order. If you would like to add this option, please email me at TheSouthernPup@gmail.com 

How and where are items made:

So glad you asked! We hand make all items to order with great pride in detail and craftsmanship. All components are sourced and made in America, and we hand make all styles from our downtown Raleigh, NC studio. We are proud to be always hand made in the South!

Returns and Exchanges:

We hand make all items to order, so we do not offer returns or exchanges. We highly encourage customers to please measure your pup to ensure the best size is ordered. 

I have an animal or outdoor conservation charity, how can we work together?:

We work with a different animal rescue or outdoor conservation organization each month to offer 10% of all sales to your organization's great work. Please email me at TheSouthernPup@gmail.com to discuss partnership opportunities, after all, giving back is why we do what we do :-)

Anything Else?

From the bottom of my heart, I thank you for supporting my Made in American small business dream. Customers become like family to me, and I hope to have the opportunity to make that perfect, one of a kind piece for you and your pet to enjoy. Never hesitate to reach out with questions, custom orders, thoughts, ideas or just to say. I always love to chat :-)